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FAQ
FAQ
Delivery times depend on product availability, and some products may take up to 6 weeks to arrive.
We can deliver to several European countries. Please do not hesitate to contact our customer service department directly so that we can provide you with a quotation.
At Médicis France, the delivery charge is €2,000 excluding VAT in mainland France. Delivery rates depend on the country and delivery method chosen, as well as the quantity and weight of the products in your basket.
Departures from our warehouse, located in the Val d'Oise (Zi du vert Galant - 95310 Saint Ouen L'Aumône), are from Monday to Friday inclusive. Goods are delivered by courier or charter service.
Deliveries are made from Monday to Friday (no deliveries on Saturdays or Sundays).
Médicis France has a showroom.
Location and address of the showroom: 14-16 rue de la Garenne, 95 310 Saint-Ouen L'Aumône
Visits are by appointment only by telephone: 01.39.09.09.99 or via our contact form.
Unfortunately, we are not aware of our distributors' stock levels.
Please contact them directly to check availability.
Please do not hesitate to contact the shop where you purchased your product directly.
For a quotation and to have a spare part sent to you, you can send your request, with your name, telephone number and invoice, via our contact form
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All our furniture is guaranteed for two years against manufacturing defects and for normal outdoor use.
Please do not hesitate to contact our customer service department directly via our contact form or by telephone.
Médicis France accepts payment by postal order. Please do not hesitate to contact our customer service department.
You can use your invoice to make your VAT return.
Our customer service is available Monday to Friday from 08:30 to 12:30 and from 13:30 to 17:00.
You can reach customer service via the contact form on the Médicis France website, or by telephone (01.39.09.09.99).
